After nearly a decade at the same biglaw firm, I have picked up a few tips that I keep right next to my desk. Every time I make a mistake — and this happens often — I write a new message on a post-it note and add it to the mistake pile that sits less than a foot away from me.
- Always understand what deliverables are expected.
- Make the life of your boss easier.
- Better to include something than to make it look like you forgot.
- Send pre-made alternatives — a Plan A, B, and C — when you don’t know what’s expected.
- You work for the client.
- Don’t say no without offering a yes.
- Communicate expectations.
- Are you attaching something?
- Is it the correct attachment?
- Print everything out — you catch mistakes on paper you can’t see on a screen.
- Double-check your own work and what your administrative support does for you.
- Over-deliver and under-promise. If someone asks for something by Monday morning, don’t send it Friday night.
- Never act above your rank. No task is too small for you.
- Break the whole down into component parts.
- When you’re heated, take a deep breath before responding.
- Show enthusiasm for the success of a partner.
- Be dependable. Higher-ups appreciate a response within an hour. Set expectations early.
- Always google before asking someone above you.
- Meet professionals in your field and learn from them.
- Always think critically. Don’t blindly complete a task without understanding why.
- Work on transitions between paragraphs.
- Write from the reader’s perspective. Don’t bury the lede.
- Don’t talk about being a good associate — be one.
- Communicate your deadlines — or suffer the consequences.
- Remember that it is all just a job. Know your goals and you will be happier.
The Attachment Story
Third week at the firm. My first private equity closing. Things were going well — meaning I hadn’t yet created the mistake pile. That changed around 8pm the night we transmitted signatures. The senior associate emailed me: “Please double-check version numbers in the future when you complete the sign-off package.”
I had sent an out-of-date closing document to opposing counsel. Luckily it was fixable. But I couldn’t let it go for days. Lesson learned. Now it’s numbers 8 and 9 on the mistake pile.
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